What is the Factory Apparel Direct guarantee?

Our 100% guarantee ensures that every item you purchase from Factory Apparel Direct meets your expectations, or you may return the merchandise within 30 days for an exchange or refund. Refunds of credit card purchases will be issued to the original credit card. Returns for refund after 30 days will result in a store credit. Please allow five (5) business days for your return or exchange to be processed.

How do I return a purchase?

You will find a return and exchange form enclosed with your order. To return an item, fill out the appropriate portion of the form and include it with the merchandise you are returning. Make sure to indicate on the form whether you would prefer a refund or an exchange. We will notify you via email of your refund after we have received and processed the returned item. Shipping fees are not refundable.

Send your package, including the return and exchange form, using a prepaid, insured, traceable method to ensure a safe and documented delivery to:

Factory Apparel Direct
835 Woodsford Drive
Greenville, SC 29615
Attn: Product Return

If you have any questions concerning a return item, do not hesitate to call us on our toll free number at:

1-866-443-4084.