The short answer is a qualified no. Qualified, because some of our products are produced only in the U.S., some are produced outside the U.S. and some are produced both in the United States and imported. In addition, some of the fabrics used in our products are made in the USA and some are not.

Most apparel manufacturers in the US have not survived, because they could not compete with imported goods. By supplying our customers with products from imported as well as domestic production, we can support the few surviving U.S. apparel manufacturers, while lowering our overall costs. And by careful selection of who sources our product we are also able to maintain high quality standards. We also do not have the overhead of many apparel retailers. This combination makes us very competitive with major retailers on the products we offer and allows us to provide our direct-from-the-mill internet customers with high quality products at exceptional prices.

Orders are processed in the morning of each business day. Normally an order will be shipped the same day it is processed. Depending on the destination, orders typically arrive 2-5 days from the shipping date. If you require non-standard shipping and handling, describe you requirements in the Notes section on the Shipping page, call our toll free number, send us an email or use the Contact Us form.

We accept VISA, Master Card, American Express,Discover and PayPal. If you encounter difficulties using your credit card to make a purchase, please call or email us for assistance.

If you would like to use some other method of payment, we can normally make arrangements with you. Please call us at 866-443-4084 (toll fee) during normal business hours, Monday-Friday, 8:00a.m.-4:30 p.m., to place your order.

Click on any photo to see the user categories available for that product. Click on your category of interest to go to the Product page for features, color and size availability.

Clicking on the Home button will bring you to the Home page which has photo and text links to all Factory Apparel Direct products.

The About Us button will bring you to the page where you can learn about who we are and what we do.

Contact Us is an easy way for you to share your comments or questions with us. You may contact us by:

• toll free number 1-866-443-4084 (during normal business hours)
• Email
• Contact Us form.
  In the questions /comments section you may ask us any question about products, services or more detailed information about your account. Click the SUBMIT button and a message will be sent to Factory Apparel Direct Customer Service, automatically.

My Account takes you to a secure web page where you may

• REGISTER to set up a new account
  New customers can create an account by pressing the REGISTER button (note: do not need to enter your email address and password at this time). The Registration page will appear. Please enter all required information, including first and last name, email address, postal address and phone number. Please also enter a unique password of at least four (4) characters and confirm it.
  We'd also like to know how you heard about us.
  We encourage you to click the box to subscribe to our Newsletter
  then press SUBMIT
• LOG IN to an existing account. Existing customers enter their email address and password and press the LOG IN button to enter the secure shopping site.

My Shopping Cart shows the items you have selected for purchase while shopping on the entire website. You do not have to be Logged On to start shopping.

Here you find a directory of all our products, categorized by user and by product type. Our website is designed for you to quickly (two clicks or less) find the product that interests you. Clicking on a product user takes you to a page that lists all products types available for that user. If you click on the product, you are taken to the Product Page.

The Product Page gives you detailed information including available colors, sizes and unique product features. A sizing guide is also provided to help you make the appropriate selection. Type in the quantity desired and click on the ADD TO CART button. After reviewing that your cart is accurate, you may continue shopping, by clicking on another product interest on the Left Bar or you may proceed to BEGIN CHECKOUT

This is a listing of other types of information available on the website. You will note that some of the more popular topics appear more than once for easier access:

Customer Service:

• Contact Information
• Business Hours
• Order Tracking
• Product Information
• Our Guarantee

More Product information:

• Fabric characteristics
• Care for Garments

Rice Guarantee:

• No Hassle
• How to Return a purchase

Privacy and Security:

• Privacy Policy
• Website Security
• Protecting your information

Returns:

• Return Policy
• How to return a purchase

Account Information

My Account:

• Register
• Log In

Create an Account:

• Complete personal information
• How did you hear about us?

Order Tracking:

• To locate a package

Sign up for Newsletter

Shopping:

Promotional Offers:

• What to expect
• How to receive

Shopping and Ordering:

• Tips

Shipping and Handling:

• Standard shipping method
• Arranging for non-standard shipping
• Shipping and handling rates (table)
• Order Tracking

Glossary of Terms